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Support

Last updated 10 November 2026

This page explains how to get help with Unimount apps and services, and how to ask us to delete the data we hold about you.

Get help

Email hello@unimount.uk and tell us which app or service you are using and what went wrong. Screenshots and the email address on your account help us resolve things faster. We usually reply within two working days.

Delete your data

You can ask us at any time to delete the personal data a Unimount app or service holds about you, including data received when you signed in with or connected a third-party account such as Facebook, Instagram or WhatsApp.

To request deletion:

  1. Email hello@unimount.uk with the subject line “Data deletion request”.
  2. Tell us which Unimount app or service the request is about, and the email address or account name you used with it, so that we can find your data.
  3. We may ask you to confirm that you own the account. This is only to stop someone else deleting your data.
  4. We will delete your data within 30 days and email you to confirm when it is done.

What is deleted

We delete your account and profile information, any access tokens for connected third-party accounts, and the content and records stored in the app that are linked to you. We may keep a limited amount of information where the law requires it, for example invoicing and accounting records, and a record of the deletion request itself. Backups are overwritten on their normal cycle.

Remove our access to a connected account

You can also stop a Unimount app from accessing your Facebook or Instagram account directly from your Meta settings:

  1. In Facebook, open Settings & privacy, then Settings.
  2. Choose Apps and websites.
  3. Find the Unimount app and select Remove.

Removing the app stops any further access. To have the data we already hold deleted as well, send us a deletion request as described above.

More information

Our Privacy Policy explains what we collect and why, and our Terms of Service set out the terms that apply when you use our website, apps and services.